FAQ
Frequently Asked Questions (FAQ)
We’ve compiled answers to some of the most common questions. If you can’t find what you’re looking for, feel free to contact us at WashWise55@gmail.com
Orders
1. How can I track my order?
Once your order is shipped, we’ll send you an email with the tracking details. You can use the tracking number to monitor your package.
2. Can I cancel or modify my order?
Orders can only be canceled or modified within 24 hours of placement. Please contact us immediately at Washwise55@gmail.com if you need assistance.
Shipping
1. How long does shipping take?
Delivery times vary depending on your location:
- USA: 8-14 business days
- Europe: 7-12 business days
- Rest of the World: 10-15 business days
2. Do you ship internationally?
Yes, we ship worldwide! However, shipping times and fees may vary based on your location.
3. Are there any customs or import fees?
International orders may be subject to customs fees or import duties. These charges are the buyer’s responsibility.
Returns & Refunds
1. What is your return policy?
We offer a 30-day return policy. Items must be unused and in their original packaging. For more details, visit our Return & Refund Policy.
2. How long does it take to process a refund?
Refunds are processed within 5-7 business days after we receive the returned item .
Payments
1. What payment methods do you accept?
We accept PayPal
2. Is my payment information secure?
Yes, we use secure encryption to ensure your payment information is protected.
Product Questions
1. Are your products safe for children?
Yes, our products are designed with safety in mind and adhere to high-quality standards.
2. What if I receive a defective or damaged product?
Please contact us at Washwise55@gmail.com with photos of the damaged product, and we’ll resolve the issue promptly.
Still have questions? Don’t hesitate to reach out to us at Washwise55@gmail.com We’re here to help!